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| The TERMS AND CONDITIONS AGREEMENT OF SALE set forth below governs the use of this site. Your use of this site or purchase from Southern Cross O.S. Pty Ltd indicates your acceptance of these terms and conditions.
Southern Cross O.S. Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Southern Cross O.S. Pty Ltd is the service provider; it is also referred to as "Southern Cross", "Southern Cross O.S. Pty Ltd", "us" and "we".
Customer is the person or organization who purchases or seeks services from Southern Cross O.S. Pty Ltd; it is also referred to as "you".
Placing order
We do not ship to overseas at the moment.
All orders placed are subject to confirmation and acceptance by Southern Cross O.S. Pty Ltd, this includes the pre-paid orders, eg. Payment made by BPAY, deposit etc.
Southern Cross O.S. Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Southern Cross O.S. Pty Ltd, which must be received within seven days of the price increase notification.
To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organizations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarized purchase order.
Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which is yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Please understand we do not operate a shop front. All prices listed on the web site are for Internet mail orders only. A 5% surcharge will apply to any walk-in customer who has not placed an order on-line prior to the pick-up of that order. Local customers can avoid this surcharge by placing the order on-line and wait for our Ready for Pick up E-mail. Our warehouse pick up time is between 10am and 5pm Monday to Friday. Customers who visit us outside this time frame may not receive proper service due to our commitment to mail order dispatching.
E-mail or Fax only.
Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Payment
For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard), BPAY, direct deposit, bank transfer or COD. Payment can also be made for on-line orders by sending us a cheque or money order.
Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc.
We request a non-refundable, 10% deposit for any computer systems built by Southern Cross O.S. Pty Ltd. We may also request a 10% non-refundable deposit for rare items we have to specifically order in.
For pick up order, payment can be made by accepted credit cards, BPAY, EFTPOS, direct bank deposit, cash, money order, cheque (this must be approved by Southern Cross O.S. Pty Ltd, appropriate identification provided). Cash deposit, fund transfer and BPAY requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
Please make your cheque or money order payable to: Southern Cross O.S. Pty Ltd
There is no additional charge for Visa/Master Card/Bankcard payments. American Express payments will attract a 3% (plus GST) surcharge. We do not charge your credit card until the goods are ready to be shipped or picked up.
Southern Cross O.S. Pty Ltd offers a COD delivery service for Sydney customers. COD services within the Sydney area is provided through courier service. Courier drivers only accept bank cheque or cash payment to a certain amount. The drivers do not carry change so exact payment must be ready prior to the delivery. All customers wishing to use our COD service must abide by not only the terms and conditions of Southern Cross O.S. Pty Ltd, but also the terms and conditions as set by the delivering or holding company.
When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
Our bank account details:
Bank: National Bank
Account Name: Southern Cross O.S. Pty Ltd
B.S.B. Number: 082 171
Account Number: 59-502-7869
The title of the goods supplied does not pass to the customer from us until the full amount is paid to Southern Cross O.S. Pty Ltd.
Shipping
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by Southern Cross O.S. Pty Ltd.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Southern Cross O.S. Pty Ltd will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Tracking of order delivery
When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
Return and refund
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
Any incorrect, missing or damaged items received must be reported to Southern Cross O.S. Pty Ltd within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
SOUTHERN CROSS O.S. PTY LTD owns the title of any extra goods shipped with your order that have been dispatched in error.
Warranty claim
All goods sold by Southern Cross O.S. Pty Ltd come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by SOUTHERN CROSS O.S. PTY LTD carry a one-year part and two years labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
SOUTHERN CROSS O.S. PTY LTD is responsible for the handling of most products warranty processes.The manufacturers, not SOUTHERN CROSS O.S. PTY LTD, provide warrantees for individual parts we sell.
Warranty only covers the item(s) sold by SOUTHERN CROSS O.S. PTY LTD. Warranty does not cover any other equipment used in conjunction with the item(s) sold by SOUTHERN CROSS O.S. PTY LTD.
SOUTHERN CROSS O.S. PTY LTD does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to SOUTHERN CROSS O.S. PTY LTD. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
A large percentage of returned goods are found to be,not faulty. If the returned goods are determined by SOUTHERN CROSS O.S. PTY LTD to not be faulty, then the customer will wear all returning shipping fees. We will seek the permission from the customer to charge this cost to the customer credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. SOUTHERN CROSS O.S. PTY LTD also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
SOUTHERN CROSS O.S. PTY LTD is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Southern Cross O.S. Pty Ltd. SOUTHERN CROSS O.S. PTY LTD is not responsible for any parcel missing in transit, on its return back to SOUTHERN CROSS O.S. PTY LTD.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. SOUTHERN CROSS O.S. PTY LTD is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
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